SHIPPING POLICY

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Our products are handcrafted and packaged on site.

We strive to ship within 2-5 business days whenever possible, however during high volume times this may increase to 5-8 business days. We carefully package your order and arrange for it to ship out as soon as possible. 

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Purchases will be shipped via the cheapest option, often via Sendle or Canada Post from our Kawartha Lakes location. Unless the customer has selected and paid for a faster shipping option.  We reserve the right to ship by whatever method will get your order to you quickest at the time of shipping even if this means using an alternative shipping carrier to that selected. In the event that you require a specific carrier, please select it and make a note on the order that you are requesting that delivery carrier specifically

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You can expect your purchase to arrive within 2-14 business days from pick up at our facility depending on your location and courier shipping load.

Shipping costs are based on the total weight of your order and the current rate of shipping via Canada Post or other courier (eg. UPS, Fedex etc)

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PLEASE NOTE : We ship to PO Boxes, however Canada Post is the only shipping option available when shipping to a PO BOX address and is not part of our flat rate shipping option. Orders that select an alternate shipping option may be paused or cancelled if the shipping fees paid are insufficient to cover Canada Post shipping costs. We will attempt to contact the buyer via email first and then by phone if it is necessary to amend shipping charges.

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Free local delivery & Flat Rate Shipping

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We currently offer a flat shipping option on most domestic Canadian orders (excluding PO Box addresses, these ship Canada Post only). This rate varies by location and estimated order shipping weight.

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*PLEASE NOTE, that we reserve the right to refuse flat rate shipping on orders which are extremely oversized by either weight or volume, or to remote areas in Canada resulting in excessive shipping costs. IF this happens, we will offer the option of cancelling the order and refunding the payment in full or we can ship the order out if the adjusted shipping amount is paid in full.

Products You order may be shipped in one or multiple packages. Shipping costs provided to You during the check-out process are estimates only and are realized by Bare Mountain at the time of shipping. You agree to pay all shipping costs unless otherwise stated by the Company at the time of Your order, including without limitation any increase in the price of shipping or any duties or other such taxes.

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*Note - wholesale and custom orders do not qualify for flat rate shipping and are given a custom shipping quote based in the size and weight of the order from the available carriers.

 

INTERNATIONAL ORDERS

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Sorry we currently only ship across Canada

Out Of Stock Items

In the event that the system count is wrong, and an ordered item is Out of Stock, we will pause the processing of your order.  We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you to discuss how you would like the order handled which could include (but is not limited to) item substitution or refund of the price paid for the out-of-stock item.

Order Cancellation And Changes

We do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us through the website or at baremountain@outlook.com

Returns

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We strive for all our products to be Beautifully Useful. If you have any issues or questions about our products please reach out to us!  We are happy to help and will quickly resolve any issues you may have.

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PRODUCT RETURNS/EXCHANGE

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Due to the personal and consumable nature of our products we do not accept item returns or exchanges at this time, however, we do provide replacement, store credit or refunds as the situation warrants.

 

We will happily replace, credit or refund the purchase of items that are defective. 

All you need to do is send a picture of the defect to us and we may require the items be returned for inspection/testing to aid us in improving the quality of our products or packaging depending on the issue. In such cases a shipping label will be provided and paid for, by Bare Mountain.

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Please note that items are handcrafted and as such it is reasonable to expect slight differences in colour, weight, scent etc from one item or batch to the next. Personal preferences about scent or colour do not qualify an item as defective.

 

Superficial damage to product packaging that does not compromise the integrity of the product itself are also not considered to be defective for the purposes of return/refund. 

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Shipping Damage

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We use third-party carriers to ship and deliver the products You order and we not responsible for any loss or damage to any such products after the Company has delivered the products to a third-party carrier.

In the event that an item was damaged during shipping please contact us via email and send details and photos of the issue. If the damage was due to poor packaging on our part we will either refund or replace the items in question at our cost. In the case that the damage was due to the shipping courier we will help navigate a claim with the courier company in question and the replacement/refund of the items affected.

Please contact us by

email at baremountain@outlook.com 

and send your item to: 9 Hilltop Court, Kawartha Lakes, ON K0L2W0

 

You can also contact us through the website via the contact form or chat interface.