Frequently asked questions

General questions

Where do you ship?

Currently we ship across Canada and to 49 US States through our website. If you live else where you can contact us with your order via our contact page and we can do a shipping quote. We apologize for any inconvenience this causes.

FREE and Flat Rate Shipping

We offer free shipping on orders over $75 up to 2.25kg (approx 5lbs) of shipping weight within Ontario and over $100 up to 2.25Kg across the rest of Canada. We currently offer flat rate shipping options for Ontario up to 2.25kg (approx 5lbs) of product *note, we reserve the right to refuse free and flat rate shipping on orders which are extremely oversized by either weight or volume, or to remote areas in Canada or the US, to which we will offer an alternate discounted rate in proportion to the increase shipping cost applied by the shipping courier. *Note - wholesale orders do not qualify for free rate shipping and are given a shipping quote based in the size and weight of the order from the available carriers.

Do You do Bulk or Wholesale?

Yes we can offer bulk or wholesale orders given adequate time. These orders are negotiated and payment, shipping, time line etc terms will be agreed upon by both parties. We do custom order for birthdays, retirement, bridal & baby showers, bachelor/bacheloreete parties, weddings, businesses, swag bags and so much more. The more notice we have for large orders the better, depending on the product (such as our handmade cold process soap, lip balm, lotions, bath bombs, ubble bombs and more) requested and the quantity, a manufacturing and packaging time can require anything from 1-2weeks to up to 6-10week plus time for shipping of ingredients to our facility and shipping of final product to you.

Natural Soap, Hardwater & Soap Scum

Our soaps are based on natural soap which is a from a reaction between lye & oils/fats to create glycerine (a natural humectant) & a sodium or potassium salt which acts as a surfactant with a hydrophobic end (water loving) and hydrophillic end (water hating). These molecules are sensitive to pH & hard water (especially calcium & magnesium).Soap is less effective in hard water because it reacts to form the calcium or magnesium salt of the organic acid of the soap. These salts are insoluble and form white or grayish soap scum, but little to no cleansing lather. Detergents, on the other hand, lather in both hard and soft water however their performance can also be effected but to a lesser degree versus natural soap. As a result we add sodium citrate to our soaps to help reduce soap scum formation & improve soap performance in hard water, however, if you have very hard water it will not be completely prevented and can leave a film on skin, tub or sink surfaces. How to determine if you have hard water - see here For some soap scum removal tips see this link, How to make Ugly soap scum disappear

Product questions