Frequently asked questions
General questions
Where do you ship?
Currently we ship across Canada and to 49 US States through our website. If you live else where you can contact us with your order via our contact page and we can do a shipping quote. We apologize for any inconvenience this causes.
FREE and Flat Rate Shipping
We offer free shipping on orders over $75 up to 2.25kg (approx 5lbs) of shipping weight within Ontario and over $100 up to 2.25Kg across the rest of Canada.
Do You do Bulk or Wholesale?
Yes we can offer bulk or wholesale orders given adequate time. These orders are negotiated and payment, shipping, time line etc terms will be agreed upon by both parties. We do custom order for birthdays, retirement, bridal & baby showers, bachelor/bacheloreete parties, weddings, businesses, swag bags and so much more.
Natural Soap, Hardwater & Soap Scum
Our soaps are based on natural soap which is a from a reaction between lye & oils/fats to create glycerine (a natural humectant) & a sodium or potassium salt which acts as a surfactant with a hydrophobic end (water loving) and hydrophillic end (water hating). These molecules are sensitive to pH & hard water (especially calcium & magnesium).Soap is less effective in hard water because it reacts to form the calcium or magnesium salt of the organic acid of the soap. These salts are insoluble and form white or grayish soap scum, but little to no cleansing lather. Detergents, on the other hand, lather in both hard and soft water however their performance can also be effected but to a lesser degree versus natural soap. As a result we add sodium citrate to our soaps to help reduce soap scum formation & improve soap performance in hard water, however, if you have very hard water it will not be completely prevented and can leave a film on skin, tub or sink surfaces.