We strive for all our products to be Beautifully Useful. If you have any issues or questions about our products please reach out to us! We are happy to help and will quickly resolve any issues you may have.
Due to the personal and consumable nature of our products we do not accept item returns or exchanges at this time, however, we do provide replacement, store credit or refunds as the situation warrants.
We will happily replace, credit or refund the purchase of items that are defective.
All you need to do is send a picture of the defect to us and we may require the items be returned for inspection/testing to aid us in improving the quality of our products or packaging depending on the issue. In such cases a shipping label will be provided and paid for, by Bare Mountain.
Please note that items are handcrafted and as such it is reasonable to expect slight differences in colour, weight, scent etc from one item or batch to the next. Personal preferences about scent or colour do not qualify an item as defective.
Superficial damage to product packaging that does not compromise the integrity of the product itself are also not considered to be defective for the purposes of return/refund.
In the event that an item was damaged during shipping please contact us via email and send details and photos of the issue. If the damage was due to poor packaging on our part we will either refund or replace the items in question at our cost. In the case that the damage was due to the shipping courier we will help navigate a claim with the courier company in question and the replacement/refund of the items affected.
Please contact us by
email at firstname.lastname@example.org
and send your item to: 9 Hilltop Court, Kawartha Lakes, ON K0L2W0
You can also contact us through the website via the contact form or chat interface.